Serenity Insurance Neat Camping: Worry-Free Holidays!
Protect your stay with our optional cancellation insurance.
In case of unexpected events before your arrival, benefit from a quick refund within 48 hours. This insurance also covers trip interruptions, vehicle replacement costs, veterinary fees, and more.
Claims can be made online, simply and quickly. Whether you’re traveling solo, with family, or friends, everyone is covered without restrictions.
Subscribe for a carefree holiday!
Simplicity and speed: A simple process that guarantees a refund within 48 hours in case of cancellation.
Universal coverage: Whether you’re traveling with family, friends, or solo, everyone is covered, without any family relationship restrictions.
Facilitated online claims: Simplify your process with a user-friendly online form for fast incident management.
Flexible cancellation: Cancel your trip with or without proof, we understand that unexpected events can happen at any time.
The procedure
After submitting a written request for cancellation to the campsite, you will receive the corresponding cancellation invoice. (Note: the refund never includes administrative fees or the insurance premium.)
A refund request for cancellation fees must be submitted to our partner NEAT within 5 days by email at sinistre@neat.eu or via the form at https://declare.neat.eu/campings-independants.
Below is the list of documents to be provided to Neat:
- The booking confirmation
- The cancellation invoice provided by the campsite
- A bank account statement (RIB)
- A valid ID
- Any additional documents requested by the insurance to process your file
Finally, if you choose to provide justification for your cancellation, the insurer may ask for any document that helps establish the causal link.